Have Questions? We’ve Got Answers!
FAQ
Where can I find IceBoxx treats near me?
Check our ‘IceBoxx on the Road’ section for upcoming events and pop-ups for all local purchases.
How can I order IceBoxx treats?
You can order our baked cookies online! Our other treats are available for local purchase at select events or pop-up locations listed in our 'IceBoxx on the Road' section.
Do you offer any dairy-free or vegan options?
We’re always working on expanding our menu, so stay tuned for special dairy-free or vegan treats!
Are your treats made with natural ingredients?
Yes! We’re committed to using only high-quality, natural ingredients without preservatives, so you can enjoy every bite guilt-free
Do you offer custom flavors for events?
Yes, we love creating custom flavors for special occasions. Send us a message, and we’ll help make your event extra sweet!
How should I store my IceBoxx treats?
Our baked cookies are best kept in a cool, dry place, while frozen treats should stay in the freezer until you’re ready to enjoy them!
Do you ship outside of Chicago?
Our baked cookies are available for shipping within the United States. However, our frozen treats and lemonade are only available for pick up at our pop-up events.
How long will my order take to arrive?
We process orders within 1-2 business days. Once shipped, delivery times may vary depending on your location. You’ll receive a tracking number as soon as your order is on its way.
Can I hire IceBoxx to cater an event?
Yes! We offer catering options for parties, corporate events, and other gatherings. Contact us to discuss availability and options!
What forms of payment do you accept?
We accept major credit cards, PayPal, and other common payment methods to make ordering easy and convenient for you.
What’s your return or refund policy?
Due to the nature of our products, we don’t offer returns. However, if there’s an issue with your order, let us know, and we’ll make it right!